Do you repair heavy-duty machinery like semi-trucks, excavators, and agricultural vehicles and find it challenging to manage this business? You are not the only one.
Most repair shop owners struggle to manage operations and organize the ongoing processes. These include keeping an eye on the inventory, repair jobs that come in, and on the performance of your employees.
However, a number of business owners rely solely on manual methods, such as paperwork. As a result, there are inefficiencies, and errors due to missed entries.
This is where heavy-duty repair shop invoice software comes in. It helps you streamline all the ongoing processes so that you can have better efficiency and boost sales. Below, we will let you know what benefits this system offers for your business. Stay with us.
- Create Digital Invoices and Get Timely Payments
As a repair business owner, one of the major issues you face is not getting your payments right on time. Every now and then, customers visit your store, and bring their heavy duty machines, and their parts for repair. Some of them make deposits and a few of them don’t. But, a large number of customers forget to pay you the full amount and pick up their machinery on time.
In the same way, you have been making invoices manually using mere paperwork and they can easily get lost. Also, what if a customer returns complaining about a repair, and says “I don’t have the bill receipt”.
To avoid all these types of problems at your store, you must use heavy-duty repair shop invoice software. It helps you generate clear, professional invoices in seconds. You can create digital invoices, add labor, price of parts, taxes, discounts, and send to customers. Along with that, the customers can easily pay you from any location.
Furthermore, the software can automatically send payment reminders and alerts to the customers regarding unpaid, or partially invoices. So, they would know they need to pay you back and pick up their machinery.
- Effortlessly Manage Inventory
Inventory management has remained one of the biggest challenges for repair business owners. As we have mentioned before, most heavy-duty repair business owners prefer using manual methods. As a result, it gets hard to keep track of all the parts and accessories. For instance, these include managing engines, hydraulic systems, transmissions, tracks, rollers, filters, couplers, cylinders, etc.
Take this example. It happens that a customer visits your repair shop and wants you to quickly fix one of their machineries. You look at the machine, open it, and after diagnosing the issue, quote them a price. Then, after their approval on the price, you start working on it. However, you realize that you don’t have that specific part in the stock. You tell this to the customer, and as they don’t have time, they simply ask you to assemble the machine. After which, they step out of your workshop to look for some other repair service provider.
That’s where heavy-duty repair shop invoice software comes in. Using such a system, you can easily manage all your inventory. For instance, whenever a product, part or accessory gets low in the inventory, the software automatically notify you. Moreover, you can reorder inventory from your desired/preferred suppliers, and vendors. That’s why inventory management is one of the heavy-duty repair shop software features you can’t run without. When you have it, you will always stay on top of your inventory and can timely serve every customer.
- Manage all the Repair Jobs
Managing repair jobs and timely communicating with your customers is another major challenge that repair shop owners face. Every time a customer comes for a repair job, they curiously ask: “ how much time would it take?” and “When can I come back for pickup?”
However, as you are busy dealing with several customers and dealers, you can’t get back to all the customers. As a result, they lose interest in your business and may not prefer visiting your store next time.
Therefore, customer communication is vital for the success of your business. In this regard, reliable software for heavy duty repair shops can help you a lot. Using this, you can create repair tickets and mention their contact details, upload pre-repair images, and get their signatures.
Then, you can assign the repair to one of your available technicians. When it’s done, the software will automatically notify the customer. So, they would know their machinery has been fixed and they need to revisit your shop for pickup.
Final Words
Using mere paperwork to manage your repair business operations is not worth your effort. As these processes are prone to errors, you will continue experiencing inefficiencies. That’s why, now it’s the time to use the right automation tool as it will help you streamline ongoing processes. Hopefully, you enjoyed reading this post.
